0faster escalation
0tools consolidated into one
0branches & ATMs monitored
0weeks to go live
The challenge
The bank’s GSOC ran on four disconnected systems: a threat intelligence feed, a traveler safety tool, a mass notification service, and spreadsheets for incident tracking. When unrest broke out near a regional office, analysts spent the first critical hour merging data instead of acting on it.
“We knew an event had happened. What we never knew fast enough was which of our branches, people, and routes were actually affected.”
The solution
The bank deployed Datasurfr — the Integrated Operational Risk Intelligence & Response Platform — replacing all four systems. 1,200+ branches and ATMs were mapped as monitored entities, exposure scoring was tuned to the bank’s operational criticality tiers, and escalation paths were wired to existing SOPs in the four-week onboarding window.
The outcome
- Escalation time dropped from an average of 68 minutes to 18 — a 74% reduction.
- SamAI-drafted executive briefs cut analyst reporting time by half.
- Mass alerts with confirmation tracking replaced untracked email chains — duty-of-care documentation is now audit-ready by default.